Patient Experience

Patient engagement solutions help organizations manage many patient interactions more effectively so providers can focus their time on patient care.

As healthcare becomes more of a consumer market, providers must adapt to transform the experience they offer patients. Those that seize this opportunity will improve the care experience, attract more patients and streamline operations. 

Although COVID-19 vaccinations are finally paving the way for a more stable operating environment, more disruptive market changes are on the horizon. Healthcare leaders are considering the impact of these shifts on their organizations' financial plans and the overall patient…

Leading healthcare organizations are working to bring together service, back office and operations to adapt to changing patient needs and business conditions.

When you hear someone say they love their physician, what do they give as the reason for it? I asked this question to a hybrid audience at the 27th Annual NRC Health Symposium in August. Here are the responses we…

Louisiana-based Ochsner Health is charging employees up to $100 per bi-weekly pay period if their partners are unvaccinated.

Southdale Hospital in Edina, Minn., part of Minneapolis-based M Health Fairview, has added 52 single occupancy rooms that will open to patients Oct. 4. 

Consumers' digital experiences outside of healthcare are setting a high bar for what they increasingly expect to receive in healthcare. A set of six consumer beliefs is driving change in all industries, including healthcare. These beliefs are:

Kaiser Permanente is facing backlash for how its insurance plans cover mental healthcare, receiving complaints from members, therapists and the American Psychological Association, according to NBC 7 San Diego. 

Over a quarter of employees felt like their employer failed to deliver adequate mental health benefits during the pandemic, according to a Modern Health survey.