Patient Experience

Nashville, Tenn.-based HCA Healthcare is urging shareholders to reject a proposal to be voted upon in an April 23 shareholder election that would require the company to disclose the health consequences of its hospital acquisitions, including staffing levels, physician departures…

Nearly half of hospital executives said patient experience is their top priority for the next two years, according to a recent survey. However, scores have steadily declined since 2019. In 2020, 14% of executives said patient experience was their top…

Price transparency laws for healthcare organizations were first implemented in 2021 and have progressively strengthened since, but have they helped patients? The laws were introduced during President Donald Trump’s first term and require hospitals to publicly post their payer-specific negotiation…

A third hospital has received the Snail of Approval award for its food program. The Snail of Approval is awarded by Slow Food NYC and is given to organizations that commit to sustainable, high-quality food practices. Typically, it is reserved…

As health systems rapidly expand the use of artificial intelligence, a fundamental question emerges: How do we know whether innovation is actually improving care from the patient’s perspective? AI is now embedded across the patient journey, from scheduling to diagnostics,…

New York City-based NYU Langone Health has undergone a culinary overhaul with a clear goal: to prove hospital food can be both healthy and delicious. The initiative began in 2014, when health system leaders took a critical look at the…

A renewed focus on core nursing practices at Ascension St. Vincent’s Clay County in Middleburg, Fla., led to significant gains in patient experience. Patient feedback highlighted opportunities to improve nurse response times, communication and care team coordination, according to Chief…

Cleveland Clinic patients will soon be able to schedule certain elective surgeries and procedures at the system’s main campus on Saturdays, a move aimed at improving access and reducing care delays.  Beginning Jan. 17, Saturday surgical appointments will be available…

In nonpsychiatric settings, primary care physicians consider 17% of their patients as “difficult,” particularly those who have anxiety or depression, according to research published Jan. 12 in Annals of Internal Medicine.  Researchers at Clement J. Zablocki Veterans’ Administration Medical Center…

National patient experience scores held largely steady in 2024, with modest improvements in several key areas. Compared to 2023, the latest HCAHPS data from CMS shows small gains in measures tied to staff courtesy, responsiveness and overall hospital ratings, while…