As Cooperstown, N.Y.-based Bassett Healthcare transitions to an integrated delivery system, it turned to Optum as a partner to preserve its culture and independence.
I've written in the past about how we need to reconcile the terms "patient" and "customer" in healthcare. There are segments of the healthcare community that still believe thinking of the people we serve as anything but patients diminishes the…
The pressures of the COVID-19 crisis have accelerated digital transformation and IT innovation throughout healthcare. Automating document workflows and digitizing documents are now key business drivers at leading healthcare organizations.
More than one-third of LGBT patients said they had a negative provider experience in the last two years, compared to 22 percent of non-LGBT people, according to recent survey findings from Kaiser Family Foundation.
The pandemic upended the healthcare industry and forced payers, providers and patients alike to reimagine the experiences of giving and receiving care. For nearly all of 2020, the healthcare industry relied on digital solutions to bring healthcare to people when…
Many adult patients may not fully understand their care plans after they are discharged from the hospital, according to The Leapfrog Group's Patient Experience Report released July 8.
Although most health systems have centralized call center operations, the COVID-19 pandemic forced organizations to implement alternative solutions, including outsourcing.
Efficiently handling incoming calls is a challenge for hospitals and health systems. Long hold times and multiple transfers create patient dissatisfaction, while high call volumes and outdated technology increase stress and frustration for operators and agents by making their tasks…
