Patient Experience

As health systems struggle with increased demand care amid labor shortages, it's clear that a fundamental transformation must occur. To achieve this transformation, health systems must improve population health and help patients access healthcare on their terms through technology and…

Blue Shield of California is bringing behavioral health app Headspace to members through its Wellvolution program, the insurer said Oct. 26. 

For many patients, the standard healthcare experience has been transactional in nature. But according to Gregory Makoul, PhD, CEO of PatientWisdom at NRC Health, an evolution is underway that focuses on treating each patient as an individual.

Blue Cross and Blue Shield of Kansas and MiResource are launching a tool that better helps patients find mental healthcare in their area. 

As COVID-19 cases fall nationally, a reprieve makes for a good time to revisit the shared need for crisis standards of care. 

Most patients use the internet to research their health concerns after leaving their physician's appointment unsatisfied, according to an October report by the AHIMA Foundation, the charitable affiliate of the American Health Information Management Association.

Patient engagement solutions help organizations manage many patient interactions more effectively so providers can focus their time on patient care.

As healthcare becomes more of a consumer market, providers must adapt to transform the experience they offer patients. Those that seize this opportunity will improve the care experience, attract more patients and streamline operations. 

Although COVID-19 vaccinations are finally paving the way for a more stable operating environment, more disruptive market changes are on the horizon. Healthcare leaders are considering the impact of these shifts on their organizations' financial plans and the overall patient…

Leading healthcare organizations are working to bring together service, back office and operations to adapt to changing patient needs and business conditions.