Patient Experience

Lehigh Valley Health Network has announced a partnership with Sonifi Health to install interactive systems for both patients and physicians Dec. 6. 

Organizations across the country are re-evaluating their approaches to diversity and inclusion in the hopes of creating experiences that are fair, equitable and welcoming for everyone.

Provider organizations operating in today's fragmented, ultra-competitive healthcare ecosystem can differentiate themselves by paying close attention to consumer signals and personalizing the patient journey.

The traditional patient journey is plagued by communication silos.

Health systems face critical challenges that threaten their growth and financial performance.

Addressing long-standing health disparities, which were exacerbated during the COVID-19 pandemic, is a driving force behind the partnership between CommonSpirit Health and Get Well.

One of the most significant disruptions to healthcare delivery during the pandemic was the shift to telemedicine and virtual healthcare.

How Do You Enhance the Patient Journey? Understand Preferences in Advance The evolution of Human Understanding started with compliance measures to gather information on healthcare settings and programs for populations. Then a wave of consumerism formed to gather insights about…

Strong communication between patients and providers is the key to creating a positive patient experience. And the channel for that communication has shifted in recent years.

The overall number of patients who would definitely recommend a hospital to others decreased by 4.5 percent during the pandemic, reflecting a national decrease in patients’ perceptions of care across all care settings, according to a Press Ganey survey published…