Patient Experience

Seattle Children’s recently hosted its first patient prom, bringing together 35 teenage patients for a night designed to give them an experience many have missed due to lengthy or recurring hospitalizations. Many young patients at the hospital have grown up…

Altamonte Springs, Fla.-based AdventHealth’s approach to patient experience is rooted in a belief that goes beyond clinical outcomes, according to Tim Cook, the system’s senior vice president and chief mission integration officer.  The belief is that every patient “is a…

Rick Evans, who has served as senior vice president and chief experience officer at NewYork-Presbyterian since 2015, will retire June 5. He will remain with the health system in an advisory capacity through the end of the year. Mr. Evans…

Healthcare has spent years building digital front doors. The organizations pulling ahead are finally figuring out how to get patients to walk through them. As patient volumes rise and demand for seamless access grows, the call center alone can no…

At its heart, improving the patient experience is all about communication. Feedback from patients consistently and overwhelmingly points us to this focus. More than anything, patients and families want compassionate and clear communication with every person they interact with. They…

Cincinnati Children’s expanded its food offerings to primary care patients with the help of a quality improvement education program. Pediatricians at the system’s clinics partnered with Free Store Food Bank, the largest food bank in Ohio, to provide deliveries of…

Healthgrades recognized 80 hospitals with its 2026 Outstanding Patient Experience Award and the Patient Safety Excellence Award. The organization evaluated 3,020 hospitals that submitted at least 100 patient experience surveys to CMS’ Hospital Consumer Assessment of Healthcare Providers and Systems…

Healthgrades recognized the 16 hospitals that earned Outstanding Patient Experience, Patient Safety Excellence, and America’s Best Hospitals distinctions for 2026. The organization evaluated 3,020 hospitals that submitted at least 100 patient experience surveys to CMS’ Hospital Consumer Assessment of Healthcare…

Healthgrades recognized 373 hospitals with its 2026 Outstanding Patient Experience Award. The organization evaluated 3,020 hospitals that submitted at least 100 patient experience surveys to CMS’ Hospital Consumer Assessment of Healthcare Providers and Systems between January and December 2024. Hospitals…

Joining Delaware and Tennessee, California has become the third state to provide free diapers to newborns delivered at hospitals. The Golden State is the first to offer this program to all newborns.  Through an effort called the Golden State Start,…