Patient Experience

Hyde County (N.C.) Emergency Medical Services said Aug. 11 it is the first EMS team in the U.S. to deploy a one-person aircraft, piloted by a paramedic, to provide advanced life support to patients waiting on ambulances.  During two 911…

Over the last few years, patient access has evolved from a resource challenge into a technology discipline. Healthcare organizations adopted voice AI to answer inbound calls, implemented self-scheduling to move booking online, and invested in engagement platforms to automate reminders…

As we enter the second half of 2026, several trends are becoming clear. Financial pressure, expanding experience portfolios and federal policy changes are reshaping the future of patient experience. Together, they reveal an important reality: organizations that continue to invest…

Most patients decide on a hospital before settling on a physician — or land on both in the same step — when they first encounter a new health concern, according to survey results U.S. News & World Report published July…

New York City-based NYC Health + Hospitals/Woodhull is piloting a trauma-informed maternal health chaplaincy volunteer program. The two-year program allows volunteer chaplains to gain hands-on experience in providing trauma-informed spiritual care in the hospital setting while serving pregnant and postpartum…

In Britain, nine hospitals have a movie theater inside their facilities for patients to watch the latest blockbusters, The New York Times reported July 8. The theaters are created and operated by nonprofit MediCinema. The cinema has 40 seats, including…

Richmond, Va.-based VCU Medical Center nurses arranged a wedding ceremony Oct. 23 for a patient and colleague before the patient’s emergency C-section, according to VCU Health. Kandra Norris, a safety compliance officer at VCU Health, and Bernard Manatu had planned…

Tampa (Fla.) General Hospital has received a $25,000 grant from Community Foundation Tampa Bay to expand its Food as Medicine program to pediatric patients through the TampaWell Food Pharmacy. The funding will support expansion of the health system’s existing food…

Among patients who learned of their cancer diagnosis through an online portal, 59% were alone at the time, according to a study published June 24 in JAMA Network Open.  The 21st Century Cures Act requires healthcare organizations provide patients with…

The University of Nebraska Medical Center designed its 20-bed quarantine unit to feel nothing like a hospital. Tension arose between that design intent and the reality of quarantine, when a patient there with hantavirus exposure tried to leave for Florida…