Patient Experience

Tips From EmCare on Managing Patient Volume in EDs

Physician services provider EmCare recently found that visits to emergency departments have increased 40% since 1990.

Medical Mazes No More: Hospitals Mimic Airport, Mall Design to Help Patients

Forget the ER Wait Time Billboard, New Website Lists Wait Times by Zip Code Along With Patient Satisfaction Scores

4 Key Stats on Medicare Beneficiaries' Use of Free Preventive Services

Have Consumers Finally Caught on to the Idea That Price Doesn't Equal Quality?

Unveiling the Cost of Care: How Transparency Changes the Patient Perspective

Chris Van Gorder, Scripps Health CEO, Wins Press Ganey's 2013 Innovation Award

Elmhurst Memorial Center Opens Center for Cancer Care

St. Clair Hospital Celebrates Pirates' Playoff Run With Newborn Attire

"Bedscaping" Aims to Improve Patient Experience, Outcomes

Ousted CEO to cede control of 5 Florida hospitals in lawsuit settlement

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Taking Care & Entertaining is his Business: Gary Cozine, the Singing Anesthetist

Gary Cozine, CRNA, is not your typical certified nurse anesthetist: When he's not in the OR treating patients, he's on the road performing song parodies and giving keynote speeches. "Most of my days are taken up with anesthetizing people," he…

Increased Focus on Patient Satisfaction Leads Hospitals to Take Tips From Disney Co.

Hospitals have started turning to customer service leaders, such as the Walt Disney Company, for tips on how to improve patient satisfaction, according to a TeleTracking blog post.

Norton Healthcare Opens $400K Music Therapy Expansion

Louisville, Ky.-based Norton Healthcare's Norton Audubon Hospital, also in Louisville, opened its $400,000 music therapy renovation Thursday, according to a report from the Courier-Journal.

Cincinnati Children's Uses iPads to Reduce Patient Anxiety During Imaging Scans

Cincinnati Children's Hospital has implemented a program that uses games and apps on iPads to distract patients during scanning procedures.

Voyance Clients Surpass National HCAHPS Scores in TopBox Measures by 11%

Voyance, a provider of solutions and products that help healthcare organizations improve overall performance, announced that according to Hospital Compare's April 2013 report, Voyance clients surpassed nationally reported HCAHPS scores in all 10 TopBox measures by an average of 11…

Consumers Less Willing to Share Positive Experiences in Healthcare Than Other Industries

Consumers are less willing to share positive experiences within a month of service in healthcare as compared to other industries, according to a report called "Customer Experience in Healthcare: The Moment of Truth," by PwC's Health Research Institute.

Embracing Healthcare Consumerism: Building a Service Culture at Henry Ford Health System

For the past two years, Detroit-based Henry Ford Health System has focused on creating a service culture that would give patients a consistently positive experience at all sites of care within the system. This move toward a service culture is…

Nearly 70% of Consumers Value Convenience in a Healthcare Setting

In general, consumers value healthcare facilities that offer multiple services in one location because it is convenient, according to a report called "Customer Experience in Healthcare: The Moment of Truth," by PwC's Health Research Institute.

Rewards, Community Involvement Build Patient Engagement at Jersey City Medical Center

Patient engagement plays an integral role in population health management and accountable care, because patients tend to be healthier when involved in their care.

Implementing Effective Patient Engagement Programs

The accountable care model attempts to fix healthcare in the U.S. by striving to meet the triple aim of lowering healthcare costs while improving population health and care quality. However, accountable care organizations cannot truly achieve the goals of the…

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