James Lindgren, Executive Director of Revenue Cycle Systems Optimization at University of Miami Health joins the podcast to discuss his background, the importance for health organizations to put the patient first, opportunities & headwinds he’s currently keeping his eye on,…
Patient Experience
An American Hospital Association survey found 89% of patients were satisfied with their recent experience at hospital systems.
When we think about improving the patient experience, we often think about proven best practices such as nurse leader rounding or post-discharge phone calls. These practices standardize and enhance communication in ways that improve patient perceptions and support better outcomes.…
Patients and employees at Boise, Idaho-based St. Luke's Health System reported receiving a flood of text alerts from the system Oct. 18.
Patients today want healthcare encounters to mirror the experiences they have in other sectors, like retail or e-commerce. They are looking for and expect ease, convenience, consistency and transparency. For many reasons, however, hospitals and health systems often find it…
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Hospitals should look at patient discharges as a primary place to improve patient experience, Fred Pelzman, MD, medical director of New York City-based Weill Cornell Internal Medicine Associates, said in an opinion piece published Oct. 2 in Medpage Today.
Saint Peter's University Hospital in New Brunswick, N.J., recently launched TeamBirth, a national model that works to improve provider-patient communication in labor and delivery departments.
Together we are on a mission to revolutionize medicine through gene and cell therapy. The innovations developed by Mass General Brigham researchers and clinicians are helping create a brighter tomorrow.
Parents and dental professionals play a critical role in teaching children effective dental hygiene, which is essential to their overall health and well-being. With the new school year now underway across the country, parents, hygienists, and dentists can work together…
Medical test results electronically sent directly to patients can arrive before physicians have a chance to review and interpret them, leaving patients analyzing terminology and, in some cases, jumping to conclusions, The Wall Street Journal reported Sept. 14.