Patient Experience

Patient satisfaction has become an important measure of health quality and has been tied to reimbursements in the Hospital Value-Based Purchasing (HVBP) model by CMS.

Minimalism has acquired renewed interest in certain communities, although it is certainly not a new concept. Project 333.

Bethesda, Md.-based GetWellNetwork will roll out its Person Engagement Index to measure patients' ability to actively participate in their healthcare.

The time patients wait to schedule a physician appointment has reached its highest point in more than 10 years, according to a Merritt Hawkins report.

In a recent press release, Oneview announced that Lancaster General Health (LG Health), a 663-licensed bed, not-for-profit health system, and member of the University of Pennsylvania Health System (Penn Medicine), will deploy its market-leading interactive patient care system at Lancaster General Hospital…

In each of our anesthesia practices at MEDNAX, we are committed to the implementation of comprehensive patient safety initiatives that embrace the principles of High Reliability Organizations (HRO).

Medicare Advantage plans offered by hospitals or health systems tend to provider better customer service than other health plans, new research suggests.

Studies show that no matter how positive the patient experience is in the hospital, no matter how much they like their nurses, hospitalists or other providers, if patients have a negative experience in the emergency department (ED), it will affect…

It's a fact: "consumerism" has arrived in healthcare. That means providers are redoubling efforts to deliver patient-centered care and actively engage patients in their healthcare decisions.

Individuals in different generational segments — whether they be Baby Boomers, Generation X or Millennials — carry varying levels of attitudes about physician-patient relationships and the overall healthcare system, a recent Vitals study found.