This first-of-its-kind offering extends the company’s successful in-person Docent program by adding a suite of digital and phone-based services, reimagining the patient experience by combining technology with empathetic human interaction to support clinical care. The additional Docent offerings illustrate the company’s ongoing commitment to putting human care at the center of healthcare.
The Docent service enhances patients’ experiences by proactively offering support earlier in their care journey, and at any time that they have questions or concerns—not just within the hospital. With the expansion, the Docent service also now accommodates patients’ unique preferences by offering multiple channels for communication, including text, email, chat or in-person interaction.
Similar to the proven model of in-person Docents, these additional Docent service points offer the same compassionate, individualized service to patients at home and in ambulatory settings. All of the Docents’ interactions are driven by the Docent Health workflow platform, and are informed by an advanced analytics engine. The technology indicates which types of service interactions would be most beneficial for each individual patient, based on their needs, preferences and concerns.
