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Patient Experience

Kevin Ban, MD, chief medical officer of athenahealth, gave a presentation at the Becker's Hospital Review 6th Annual CEO + CFO Roundtable Nov. 14 titled "Unleashing the Power of Care Management: Trends and Best Practices to Succeed with Care Management…

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Sponsored by NTT DATA Services As healthcare continues to become more consumer-driven, it's crucial for hospitals and health systems to expand patient engagement capacities in order to ensure an optimized patient experience.

Currently, patient engagement is a stable concept, shaped and valued. We really see that a single office visit, clinical decision or transaction isn’t enough to engage patients for a long time. Similarly to any human-to-human interaction, it takes time and…

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