Survey: 98% of patients feel comfortable connecting with providers via online portals

Seventy percent of patients say they have become more engaged with their healthcare over the past two years, according to a CDW Healthcare survey.

The report, titled the 2017 Patient Engagement Perspectives Study, explores how both healthcare consumers and providers perceive recent developments in patient engagement.

Here are four of the report's findings.

  • The majority (71 percent) of providers reported that improving patient engagement is a top priority for their organization. This goal is motivated by improving care (67 percent), technology advancements (56 percent) and Meaningful Use requirements (55 percent).
  • Two-thirds (66 percent) of providers have noticed a change in the level of patient engagement over the past two years. Patients have also noticed this trend, with many reporting that they are more frequently speaking with their providers (69 percent) and accessing their health information (69 percent).
  • When considering the past two years, providers report using a range of methods to engage with their patients, including online patient portals (76 percent), email (53 percent), mobile applications (25 percent) and texts (21 percent).
  • The majority of patients report feeling comfortable communicating with their provider through remote technologies, such as online patient portals (98 percent), mobile applications (83 percent), texts (77 percent), online chat (75 percent) and video chat (69 percent).

Click here to view more of the report's findings.

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.

 

Featured Whitepapers

Featured Webinars