General Dynamics accused of underpaying workers at Medicare call centers: 6 things to know

A labor union filed a complaint against Fairfax, Va.-based General Dynamics Information Technology, alleging the federal contractor underpaid workers at Medicare call centers, according to The New York Times.

Here are six things to know.

1. The complaint was filed Jan. 26 with the U.S. Department of Labor.

2. Communications Workers of America, along with 1,600 workers, accused General Dynamics of underpaying at call centers that serve Medicare and ACA beneficiaries through misclassification of workers, according to the report.

3. The union, which does not represent the workers but filed the complaint on their behalf, alleges the workers were assigned duties that were part of a higher-paying job classification.

4. The union's complaint is not the first time General Dynamics has been accused of underpayment. The most recent complaint addressed the company's call center in Hattiesburg, Miss., but the union has also filed similar complaints related to alleged underpayment at General Dynamics call centers in Kansas, Louisiana and Virginia, the NYT reports, noting investigation continues into those latter cases.

5. The union's latest complaint alleges "systemic wage theft" and estimates General Dynamics owes call center workers more than $100 million in back wages.

6. A General Dynamics spokesperson told the NYT in an emailed statement the company "takes seriously our obligations under the Fair Labor Standards Act and Service Contract Act."

The spokesperson added, "We value our people and the work that they perform. Similar to other federal contractors, the company is subject to routine compliance reviews by the Department of Labor. As with any notice received, we will engage with the relevant parties, including our employees and the Department of Labor."

Read the full report here.

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