Why BayCare is putting innovation first in 2025

As Clearwater, Fla.-based BayCare Health System prepares for 2025, CIO Lynnette Clinton said the organization is prioritizing a forward-thinking agenda, with innovation and AI at the forefront.

In 2024, Ms. Clinton returned to BayCare Health System to take on the CIO role. She previously served as vice president of applications for the health system's information services department. Ms. Clinton departed last December to serve as senior vice president and CIO of the University of Tennessee Medical Center in Knoxville, where she spent nine months before returning to BayCare.

"When I came back, I asked our CEO what the priorities were, and she said innovation," Ms. Clinton told Becker's. "We need to think differently and move forward. I couldn't agree more."

A major focus for 2025 is the integration of generative AI to enhance clinical workflows. BayCare is currently piloting AI-powered voice technology for both nurses and physicians, with the ultimate goal of reducing documentation burdens and allowing clinicians to spend more time on patient care.

The system is testing Oracle Health's ambient voice technology, designed to integrate directly with its EHR platform.

"What we're piloting with Oracle is pretty revolutionary," Ms. Clinton said. "This technology allows physicians to have their patient conversations automatically transcribed and entered into the EHR in real time. It's incredibly promising, but we're refining it to ensure accuracy and alignment with clinical workflows."

The pilot is already showing progress, thanks to an iterative approach.

"We started with a younger version of Oracle's voice assistant. The feedback from our clinicians was pivotal — they identified where it needed improvement. Within weeks, Oracle rolled out updates, and we're seeing that agility in their development process," Ms. Clinton said.

BayCare is also exploring voice technology for nurses to optimize care delivery at the bedside.

"We're piloting voice technology for nurses that enables them to input and access patient data without having to leave the bedside," Ms. Clinton said.

When it comes to AI, Ms. Clinton said she views the technology as a tool to empower clinicians by minimizing their administrative burden.

"Our top priority is supporting clinicians with these tools so they can focus on what they joined this field to do: take care of patients. My best-case scenario is that clinicians never talk about their computer — it's just a seamless tool."

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