The online survey polled 955 healthcare professionals, including physicians, nurses, case managers and healthcare administrators, about communication and clinical connections. Here are the key findings.
- 69 percent of clinician respondents (excluding administration and office managers) felt patient care is frequently delayed while waiting for information.
- 71 percent of physicians felt they wasted time communicating with the larger care team.
- 25 percent of physicians felt able to effectively contact colleagues for collaboration or consultation regularly.
- 48 percent of physicians said they are frequently incorrectly contacted for patients they are not seeing.
- 29 percent of clinicians reported dissatisfaction with their organization’s technology for secure communication.
- 68 percent of those respondents who reported dissatisfaction said it stemmed from the variety of technologies used within the community.
- 61 percent of all respondents felt HIPAA was a roadblock to communication and collaboration.
- 98 percent of all respondents said improved communication with patients is necessary to effectively manage population health.
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