52% of clinicians don’t always know the best care team member to contact, survey shows

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A recent survey from PerfectServe suggests physicians and nurses are struggling to communicate and coordinate care, with 52 percent of clinicians reporting they do not always know which care team member to contact in particular situations.

The online survey polled 955 healthcare professionals, including physicians, nurses, case managers and healthcare administrators, about communication and clinical connections. Here are the key findings.

  • 69 percent of clinician respondents (excluding administration and office managers) felt patient care is frequently delayed while waiting for information.
  • 71 percent of physicians felt they wasted time communicating with the larger care team.
  • 25 percent of physicians felt able to effectively contact colleagues for collaboration or consultation regularly.
  • 48 percent of physicians said they are frequently incorrectly contacted for patients they are not seeing.
  • 29 percent of clinicians reported dissatisfaction with their organization's technology for secure communication.
  • 68 percent of those respondents who reported dissatisfaction said it stemmed from the variety of technologies used within the community.
  • 61 percent of all respondents felt HIPAA was a roadblock to communication and collaboration.
  • 98 percent of all respondents said improved communication with patients is necessary to effectively manage population health.


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