I assume if Athens Regional is like any other health system undergoing a major EHR roll out, there were numerous consultants on hand, not to mention an internal committee, tasked with setting the implementation timeline, ensuring adequate training and performing risk management. (I put in a request to the hospital for more detail on the structure here and am awaiting a response.)
Did these groups have (and share) concerns before the rollout? Were they dismissed? Or, did they deem the timeline and training adequate? We don’t know and likely won’t.
The story is interesting because it adds yet another concern for executives as they consider their roles, their tenure and their job security. (On the flip side, perhaps those systems that have already successfully rolled out EHRs are looking a little more attractive for the best candidates).
As I read about Athens Regional and Mr. Thaw I can’t help but think what is being labeled an EHR fail is really a change management fail. And, at the heart of any leadership role is change management. This is especially true for any industry in the midst of change, which is certainly the case for healthcare.
The story of Athens Regional is the story of an organization not adequately prepared for change, and leaders should take note that one of the most important things they do — and one of the most fundamental today if they want to stay in their roles — is to manage change.
Want to brush up on your change management skills? Read my article on “3 Ways Leaders Can Ace Change Management.”
