She assumed the newly created position on Jan. 24, a news release shared with Becker’s said.
Executive Vice President and COO Craig Cordola said of the new role, “Ensuring a consistent, exceptional experience for those we serve is essential to living our brand promise of listening to provide compassionate, personalized care and is a key enabler of our strategic plan.”
Ms. Campbell previously served as the managing director of consumer insight and global customer experience for Atlanta-based Delta Air Lines since 2018. Before that, she spent 20 years with the Walt Disney Co., most recently as director of cast and guest experience strategy at Walt Disney World in Orlando, Fla.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
