The friendly side of ransomware: Hackers mimic customer service technique to make payment easier

Ransomware may be an unwelcome demand for money, but the hackers behind the malicious intent are taking a leaf out of the customer service handbook, according to a Reuters article.

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Reuters uses the example of Tewksbury, Mass. The town’s police department was hit with a ransomware demand for $600. Following the demand, the hackers sent along an FAQ detailing what was happening and instructions for how to pay the ransom online.

Ransomware is growing beyond a simple cottage industry. Hackers are employing call centers, technical support and even call centers to carry out ransomware and help victims easily pay up.

More articles on health IT:
Palm Beach County Health Department breached
AHA launches cybersecurity webpage resource for hospitals
FBI alert: CEO email scams have cost companies $2.3B in nearly 2 years

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