The American College of Physicians and AmericanEHR Partners developed and analyzed multiple surveys between March 2010 and December 2012. A total of 4,279 clinicians responded to the surveys.
Overall, user satisfaction fell 12 percent from 2010 to 2012. Other key findings from the surveys are:
• The percentage of clinicians who would not recommend their EHR to a colleague increased from 24 percent in 2010 to 39 percent in 2012.
• Clinicians who were “very satisfied” with the ability for their EHR to improve care dropped by 6 percent compared to 2010, while those who were “very dissatisfied” increased by 10 percent.
• Thirty-four percent of users were “very dissatisfied” with the ability of their EHR to decrease workload — an increase from 19 percent in 2010.
• In 2012, 32 percent of the responders had not returned to normal productivity compared to 20 percent in 2010.
• Dissatisfaction with ease-of-use increased from 23 percent in 2010 to 37 percent in 2012, while satisfaction with ease-of-use dropped from 61 to 48 percent.
More Articles on EHR Satisfaction:
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