Stanford (Calif.) Health Care and experience management company Qualtrics are expanding their partnership to develop AI agents aimed at improving patient experience.
The AI agents, built on the Qualtrics XM platform, are designed to translate predictive insights into timely, targeted actions to ease administrative and coordination burdens for care teams. The tools will be embedded into operational workflows to improve access, care coordination and patient engagement, according to a news release.
The systems said the agents can predict when patients are likely to miss critical appointments, address language barriers by connecting patients with interpreters, detect delays in prescription fulfillment, and flag conflicting care instructions. They will also link patients to social resources, such as housing or transportation.
Stanford Health Care and Qualtrics said the collaboration builds on work dating back to 2021, when Stanford began using Qualtrics technology to integrate patient and care team feedback. The AI agents combine industry-specific experience data with operational, clinical and communications data to deliver proactive, context-aware interventions under human supervision.
The partners noted the solution has been proven in the academic medical center setting and is designed to integrate with EHR systems for scalability to other health systems.
