Dr. Ehab Hanna recently wrote an article highlighting this topic.
Healthcare has always been a profession deeply rooted in trust. Patients must trust their doctors, doctors must trust their colleagues’ advice and second opinions and, unsurprisingly, the new 2015 National Healthcare Trust Index found that trust plays a leading role for patients when choosing a hospital, healthcare facility, and health plans.
But that isn’t the only place where trust is critical. It must also exist between clinicians, their support staff, and their tools. Most of us are frustrated when we’re out somewhere and can’t load a page on our smartphones or our connection cuts out—now imagine the impact of that same experience for a physician who is mid-sentence with a patient and trying to pull up a chart.
According to Hanna, there are three main actions to ensure trust:
- Listen to your medical staff
- Diagnose frustrations and workflow breakdowns
- Be available / on call
To read Hanna’s article in full, click here.
