A recent study from KLAS including more than 750 small practices — defined as practices with between one and 10 physicians — showed that nine of 20 small-practice EHR vendors have one-third of their customers wanting or planning to leave their service. PCC, Cerner, GE Healthcare, Greenway PrimeSUITE and athenahealth are the only vendors with less than 20 percent of their customers wanting or planning to part ways, according to a news release.
Primary complaints included poor usability, missing functionality and unreliable vendor support. Small practices overall lag behind larger ones in EHR adoption — the average adoption rate for practices with between one and 10 physicians is 68.1 percent, according to a report from SK&A.
“Small physician practices are really feeling the pressure of keeping up with regulations such as meaningful use. These and other pressures are causing a huge number of providers to report dissatisfaction with their current solutions,” said report author Erik Bermudez in a news release. “In these challenging circumstances, it is all the more refreshing to see some of the vendors really step up to meet providers’ demands and needs.”
