Report: Provider Satisfaction With HIE Solutions Has Dropped

Healthcare organizations are not as happy with their health information exchange solutions as they have been in the past, according to a report from KLAS Research.

Overall satisfaction has dropped 8 percent as compared with last year's report. Vendors' inability to keep up with customer demand, along with overall declining enthusiasm for HIEs and the struggles faced by public exchanges, have contributed to providers' disappointments with their HIE solutions.

"What is surprising is that despite the millions of dollars HIE vendors invested to add needed functionality, only about half of them are seeing their provider satisfaction scores improve," said report author Mark Allphin in a news release. "Payment reform and the future of accountable care continue to keep many vendors struggling to keep up with provider demands." 

The report was based on interviews with 219 HIE providers, both public and private.

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