Here are the top three preferred communication methods for different types of healthcare reminders.
Reminders of upcoming appointments
Phone call: 41 percent
Email: 33 percent
Text message: 12 percent
Reminders for taking medication
None of these: 54 percent
Email: 18 percent
Text message: 15 percent
Reminders to arrange an appointment/health checks
Email: 40 percent
Phone call: 23 percent
Standard mail: 13 percent
Mobile apps and social media were not popular modes of communication for these reminders, with no more than 4 percent or 1 percent of patients, respectively, opting for these types of correspondence.
The survey gathered responses from 2,239 smartphone users in 14 countries.
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