A recent survey of 1,540 patients by EHR comparison resource Software Advice found nearly one-third of respondents had access to a patient portal.
Here are their top four frustrations.
1. Unresponsive staff: 34 percent
2. Confusing interface: 33 percent
3. Automatic emails: 22 percent
4. Notes in medical jargon: 11 percent
More articles on patient portals:
Epic’s patient portal leads in patient engagement, survey finds
The case for data visualization to enhance online patient portal usability
Top 5 things patients want in a patient portal
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