How to drive innovation in the patient room, transform the care experience


In only a few months, COVID-19 has accelerated healthcare technology advancement by nearly a decade, altering expectations and requirements across the entire hospital ecosystem.

From the patient journey to workforce productivity, the healthcare experience is transforming, especially in hospitals. During an Oct. 27 webinar hosted by Becker's Hospital Review and sponsored by Samsung, experts discussed the latest healthcare display technology solutions designed for data-driven hospitals and how the technology can be used to improve staff communication and patient outcomes. 

The presenters were:

  • Ken Honeycutt, senior healthcare business development manager for Samsung’s Display division
  • Irene Yoo, executive briefing center manager forat Samsung’s Display division

Five key takeaways about driving innovation in hospitals: 

1. Key healthcare technology trends are changing, Mr. Honeycutt began. Patients increasingly expect to be involved in their care and have more control over their environment. The influence of the consumer experience is rising, Mr. Honeycutt continued, adding that certain technologies can prevent medical and communication errors and distribute timely information. Technology can also drive greater workforce optimization and collaboration, with numerous Samsung solutions designed for healthcare, such as hospitality TVs,  and large standalone displays.

2. "Think about the person you love and feel most protective over," Mr. Honeycutt said. "Imagine at this moment they're being admitted to the hospital. They're in an unfamiliar environment, lost complete control, isolated and vulnerable, and have a lot of time on their hands." There's only one thing the patient is familiar with: the TV, making it the most powerful tool in the patient room, said Mr. Honeycutt.

3. Samsung mirrors the consumer-like experience patients have at home with hospitality TVs, LYNK Reach and LYNK Cloud. These technologies can help patients connect with loved ones, communicate in a language they understand, give them a voice to address issues, and provide control over the environment so they can focus on getting better. For example, patients can use the solutions to order food from non-clinical service departments or to adjust room temperature. Looking forward, TVs in patient rooms will be bigger and go beyond patient entertainment, including electronic patient whiteboards as an integrated or standalone solution.

4. Samsung's Interactive Display allows for seamless partnership between physician and patient, Ms. Yoo explained. Physicians can review medical information with visual clarity to ensure that the patient understands their treatment, therefore improving care and reducing prices for hospitals and patients. Using technology to inform patients also helps boost their confidence in the care they're receiving and the hospital itself, Ms. Yoo said.

5. Digital signage is also core to a modern healthcare facility. Hospitals are mission-critical environments and clear, concise communication is important to ensure the right messages are delivered at the right time, Mr. Honeycutt said.

For more information about Samsung, click here. To view the full webinar, click here.

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