“Who are you?” he asked.
“Who are you?” she responded.
The two organizations have since gotten to know each other better, as Epic regularly places near the top of the researcher’s annual Best in KLAS survey.
Mr. Gale later visited Epic’s Wisconsin campus with Frank Richards, then-CIO of Danville, Pa.-based Geisinger, Ms. Faulkner recalled. Mr. Gale presented a PowerPoint that showed the shattering of glass, representing Epic “breaking the glass” in the industry, while Mr. Richards brought a framed bone imprinted with the phrase, “Bone-deep caring.”
“We treasure both the memory of the glass breaking and the bone,” Ms. Faulkner wrote. “The bone has been on the wall in our main reception area for more than a decade, and we suggest to all our new staff that they look at it.”
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