Revenue cycle management tops the list of healthcare’s top IT investment focuses, Bain & Co. and KLAS Research found.
The revenue cycle is also a higher IT priority compared to 2024, while IT infrastructure (including cybersecurity) and data platforms and interoperability are lower priorities, according to the Oct. 9 report.
Here are the percentages of 228 healthcare provider and payer executives who listed each of these areas as a top-three investment objective, per the management consultant and the health IT researcher:
1. Revenue cycle management: 49%
2. Clinical workflow optimization: 34%
3. EHRs: 32%
4. IT infrastructure and services, including cybersecurity: 30%
5. Data platforms and interoperability: 27%
6. Clinical tools and department solutions: 25%
7. Patient access: 21%
8. Patient engagement: 19%
9 (tie). Enterprise resource planning and human capital management: 17%
9 (tie). Telehealth and virtual care: 17%
