Acuity Link, Lyft partner to offer suite of healthcare provider transportation

Acuity Link's HIPAA-compliant platform for ordering nonemergent medical transportation for hospitals and other care providers will expand its services under a new partnership with Lyft, the companies announced March 29.

Ride-hailing service Lyft has made a number of recent strides into healthcare through teaming up with groups like Allscripts and Blue Cross Blue Shield to help patients get to medical appointments or pharmacies.

Under the agreement with Acuity Link, Lyft's ride-sharing network will be integrated into Acuity Link's existing software. Patients being discharged from any healthcare provider who do not need special transportation accommodations will have an option to select a ride with Lyft, and healthcare providers can schedule one-time or recurring nonemergency transportation for their patients to get to their medical appointments.

"Prior to Acuity Link, many ambulatory patient transports were performed through a taxi voucher system, which historically has been poorly serviced, inefficient, nontransparent and costly to all stakeholders," Acuity Link CEO Alex Theoharidis said in a press release. "By adding Lyft ride-share services to Acuity Link's platform, we have become a true one-stop shop for nonemergency medical transportation, providing managed logistics for all modes of transportation into any healthcare setting."

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