In a survey of more than 1,000 U.S. consumers, 71 percent reported facing “major frustrations” through their experiences with healthcare providers, from difficulties scheduling appointments to impersonal visits.
Their experiences would be improved, they said, if providers catered more to their individuality and installed more accessible systems. Almost 60 percent said they would prefer for communications with their providers to be digital, and even more said they would visit their providers more often if communications — both digital and otherwise — felt more personalized.
Read more here.
More articles on consumerism:
Americans would embrace AI and 24/7 monitoring to cut healthcare costs, survey finds
Deloitte launches patient-centered platform for clinical trial engagement
90% of hospitals lagging behind healthcare disruptors in consumer experience: report
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
