RCM tip of the day: Never underestimate the value of staff education

Investing resources in staff training can have a significant impact on revenue cycle processes.

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Jacqueline Luster, Senior Advisor, Impact Advisors: Enterprise cash collection is an area that is viewed as a quick win. Reviewing policies and procedures and providing staff education are keys to success. For example, an organization experienced an increase in up-front collections of $50,000 daily leading to over $18 million in increased revenue annually by modifying their policies and procedures and providing staff education.

If you would like to share your RCM best practices, please email Carrie Pallardy at cpallardy@beckershealthcare.com to be featured in the “RCM tip of the day” series.

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