Kassandra Kurth, Director of Strategic Initiatives for Experian Health: When purchasing revenue cycle services from a vendor, don’t underestimate the importance of evaluating your current workflow. Automation should allow you to have a more efficient workflow, but that will most likely require process redesign and a reorganization of team members. Work closely with your vendor to have a clear vision of pre- and post-implementation workflow, and provide this training to your team members in conjunction with training on the new tools.
If you would like to share your RCM best practices, please email Carrie Pallardy at cpallardy@beckershealthcare.com to be featured in the “RCM tip of the day” series.
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