MetroHealth has been providing patient estimates for years, but now offers estimates of services on its website via a self-service estimator solution, according to a news release. Patients put in their co-pay and co-insurance amount to create an accurate cost estimate.
“We want to encourage price shopping and remove financial barriers because we believe we can bring value to patients if they come to us for care,” Donna Graham, senior director of revenue cycle at MetroHealth, said in the release. “PMMC’s expertise was critical in making the system appear simple while the financial calculations occur in the background.”
In the future, MetroHealth plans to increase visibility to the online estimates by training staff to communicate the option on a more frequent basis to current and prospective patients, according to the release.
A Spanish version of the online estimate solution is in development and scheduled for release next year.
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