“This rare accomplishment, achieved by less than 3% of healthcare organizations that entered Chapter 11 over the past year, underscores our resilience and commitment,” said Rozanna Penney, CRNA, president and CEO of the system, told Becker’s. “Under Chapter 11 protection, we restructured our debt and out-of-market contracts while expanding critical regional services.”
Heywood reopened the inpatient MHU in January, which is operating at full capacity for the first time since January 2017. The health system expanded services including obstetric care, and now has a 15% increase in labor and deliveries. Heywood also relaunched its doula program and now has 11 doulas within the service line.
Beyond the OB services, Heywood initiated a non-emergency medical transportation program in partnership with Woods Ambulance to strengthen patient volume across the system.
“We also leveraged the reorganization process to optimize operations, consolidate services where appropriate and sustain our community programs,” said Ms. Penney. “Employee satisfaction notably improved by 6.4% for the first time in five years, as shown by our latest Press Ganey staff engagement survey.”
What turned around the struggling health system’s finances and culture? A commitment to hard work and the dedication of providers, employees and leaders to embrace Heywood’s core value: transparency.
“Transparency was crucial in navigating through uncertainty with a growth mindset, dispelling false narratives, empowering employees, patients and community stakeholders to feel invested in Heywood’s mission and success,” said Ms. Penney.
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
