Geisinger refunds patients $400k for 'uncompassionate care'

As of August, Geisinger Health System in Danville, Pa., returned more than $400,000 to dissatisfied patients since the health system launched its ProvenExperience initiative in November 2015, reports The Daily Item.

Under the ProvenExperience initiative — spearheaded by President and CEO David Feinberg, MD, and piloted last October — patients can request refunds if they are dissatisfied with their hospital experience. Refunds work on a sliding scale, meaning patients can seek refunds as little as $1 to more than $2,000.

Dr. Feinberg hailed the program as a success in his end-of-fiscal-year message to employees.

"Just like any legitimate or ethically sound business, you back your product," said Dr. Feinberg, according to The Daily Item. "Except I think the stakes are higher. You want to reduce human suffering and promote good health. That's a pretty important product."

Geisinger officials expect to have refunded more than $500,000 to patients by November, according to the article.


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