Automation and outsourcing: evaluating options for healthcare revenue cycle management

Healthcare RCM is the financial process that hospitals and healthcare systems follow to manage all of the administrative steps in identifying, processing, and collecting patient revenue.

Editor's Note: This article originally appeared on AKASA's website

Everything from billing customers to collecting payments.

It has evolved significantly in recent decades, transforming from an almost entirely manual and paper-based process into a set of more automated workflows. Despite these improvements, this journey toward more efficient revenue cycle automation — with a goal of attaining higher clean claims and first-pass payment rates — is ongoing.

“Implementing automation doesn’t have to be difficult or involve hundreds of combined hours of work,” says Amy Raymond, head of revenue cycle operations at AKASA.

“And it doesn’t have to result in reallocating staff to babysit the automation. A well implemented, effective automation tool will handle the majority of cases within a workflow or area and grow to handle larger tasks — all with minimal continued involvement from your team.” Click here to continue>>


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