1. Eric Nilsson, chief technology officer of The SSI Group, a provider of RCM solutions and analytics, advised hospitals to analyze revenue cycle management data across payers, payer groupings and facilities.
2. Jeff Nieman, CEO of Meduit, a revenue cycle solutions company, said revenue cycle management teams should use robotic process automation to research the reason for an insurance claim denial.
3. Delena Supinski, corporate ambassador for revenue cycle solutions provider ImagineSoftware, recommended proactively tracking insurance claim denials.
4. Jim Higgins, founder and CEO of Solutionreach, a provider of patient relationship management solutions, recommended examining collection opportunities throughout the patient’s care journey to improve patient collections and experience.
5. David Shelton, CEO of PatientMatters, a revenue cycle management vendor, said initial payment conversations between hospital staff and patients should occur at registration and involve sharing personalized information with consumers.
6. Peter Thompson, revenue cycle strategist for ClearBalance, a patient financing services company, offered three strategies for healthcare organizations that want to build a patient-financing program.
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