While a generic “claim denied” status from an insurer offers no information on claim denials to make corrections, robotic process automation uses web bots to search the payer’s website for more nsight and actionable information, Mr. Nieman said.
“To ensure that you are getting thorough information regarding claim denial inquiries, make sure your RCM support team is actively employing robotic process automation via web bots to glean information from payer websites and not simply relying on HIPAA transaction sets,” said Mr. Nieman.
If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the “RCM tip of the day” series.
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