Health IT consulting firm touts success of Mayo Clinic's completed Epic go-live

Mayo Clinic's main campus in Rochester, Minn., successfully completed one of the nation's largest Epic EHR implementations to date, according to a news release emailed to Becker's Hospital Review May 23 by HCI Group, a health IT consulting and technology solutions firm that aided Mayo Clinic in the go-live.

For the May 5 go-live, HCI Group provided Mayo Clinic with more than 1,400 resources and training, activation and command center service desk support.

"Successfully delivering one of the largest and most complex go-lives our industry has ever seen has been a blessing," said Richard Caplin, CEO of the HCI Group. "[Mayo Clinic has] a fantastic culture, and it's truly been a pleasure to partner with their remarkable team."

The Epic implementation is part of a multiyear technology modernization project across Mayo Clinic, which officials estimate will encompass $1.5 billion worth of investments. Mayo Clinic's Arizona and Florida campuses will go live on Epic's EHR in fall of 2018.

Mayo Clinic has also tapped HCI Group to support in the Arizona and Florida campuses' go-lives.

In the weeks following the go-live, Minnesota Public Radio released a report that seven licensed nurses recruited by the consulting firm to train Mayo Clinic employees on how to use the new software left the project, citing mismanaged assignments, housing troubles and harsh treatment.

Mayo Clinic declined to comment on the alleged personnel issues to Minnesota Public Radio, but said the Epic overhaul had gone smoothly. HCI Group repeated the message in its statement to Becker's Hospital Review, calling the completed go-live a success.

"We have met with front-line Mayo Clinic staff, all the way up to senior leadership, and have been humbled by the overwhelmingly positive reaction and praise for the success of the go-live," Mr. Caplin said.

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