Amazon One Medical has rolled out an AI chatbot that automatically connects to patient health records.
The hybrid primary care company said Health AI, which is now live for One Medical’s members on its app, helps answer health questions, schedule appointments and manage medications, and can triage patients to a virtual or in-person visit if needed, according to a Jan. 21 news release.
Amazon’s offering is the latest healthcare AI assistant, joining the likes of ChatGPT for Health and Claude for Healthcare. But the tech giant says its tool is unique in that patients don’t have to upload medical records from elsewhere.
The company said the tool was built with the help of Amazon One Medical clinical leaders and used Amazon Web Services’ Bedrock large language models. Patients can still access the old version of the One Medical app, and Amazon said their conversations aren’t stored in their medical records and no health data is ever sold.
Amazon One Medical partners with health systems in several markets on specialty care referrals.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
