Four things to know:
1. The health system’s members reported errors while attempting to access Oakland, Calif.-based Kaiser Permanente’s website and mobile app during the downtime.
2. Physicians and nurses still had access to member information during the downtime, and its emergency departments and medical facilities were not affected by the website outage.
3. Members could still contact the health system by phone during the outage, but they experienced challenges scheduling telemedicine appointments. Patients had to wait until the downtime was over or go to the emergency room for assistance during that time.
4. Kaiser Permanente has not disclosed the reason for the outage.
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