Jefferson Health launched LifeLink’s AI-enabled appointment scheduling chatbots for patients at its Center City campus in July 2019. The chatbots communicate with patients via text message, collecting information to automatically schedule appointments.
“Our patients want seamless digital experiences as part of their care experience,” Mr. Gomes said in a press release sent to Becker’s Hospital Review. “The ability to request an appointment through the conversational technology of a chatbot is a key innovation opportunity to improve the patient experience. The LifeLink chatbots are now handling the majority of digital volume and outperforming traditional online forms by 150 percent, which is very significant.”
Following the success of the initial deployment, Jefferson Health will now integrate the conversational AI software into its other locations in the coming months.
More articles on consumerism:
Half of Americans find the vision of a digital health-filled future ‘exciting’: 3 notes
Washington hospital websites lack functionality for non-English speaking patients
El Camino Health expands patient communication platform for COPD monitoring
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
