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Care Coordination

In recent years, large commercial health insurers have been expanding their reach into the clinic space.

As COVID-19 overwhelms hospitals and dominates headlines, people are less likely to seek emergency care

To improve member satisfaction, payers are considering how they can meet experience expectations during the COVID-19 pandemic and beyond. A Salesforce survey of 8,000 consumers, released in January, found 84 percent of consumers say the experience a company provides is…

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Emergency department volume fell 49 percent between January and April, with facilities in urban areas seeing the largest drop, according to an analysis from the Emergency Department Benchmarking Alliance.

Anthem will provide $2.5 billion in financial assistance to providers and health plan members to ease pressures brought by COVID-19, the insurer said June 4. 

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