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Care Coordination

In recent years, large commercial health insurers have been expanding their reach into the clinic space.

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As COVID-19 overwhelms hospitals and dominates headlines, people are less likely to seek emergency care

To improve member satisfaction, payers are considering how they can meet experience expectations during the COVID-19 pandemic and beyond. A Salesforce survey of 8,000 consumers, released in January, found 84 percent of consumers say the experience a company provides is…

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