Resources

Healthcare organizations have spent years investing in personalization, digital engagement, omnichannel outreach, and member experience. Yet despite more communications, more channels, and more technology, behavior change remains frustratingly difficult to achieve at scale. Why? Because most organizations still treat behavior…

Healthcare transformation is accelerating, but the workforce needed to support it is struggling to keep pace. As health systems invest in digital infrastructure, AI, and new care delivery models, leaders are facing a fundamental challenge: the talent required to operate…

This webinar focuses on improving care across the patient journey by identifying opportunities to enhance clinical workflows for hypertension from identification to management. It explores differences in hypertension care workflows, examines the impact peer-to-peer learning on clinical decision-making, and highlights…

Nursing shortages, bedside turnover and rising labor costs are forcing health systems to do more with less. Labor now accounts for nearly 60 percent of the average hospital’s expenses and replacing a staff nurse costs roughly $60,000. Every hour clinicians…

The Joint Commission’s standards on effective communication and language access, HHS’s CLAS Standards, CMS Conditions of Participation, and new state interpreter mandates are pushing health systems to rethink how they serve LEP patients. For patient experience leaders, the pressure is…

Most AI implementations don’t fail because of the technology. They fail because organizations focus on deployment instead of behavior change. Clinicians don’t resist innovation — they resist disruption that doesn’t clearly improve patient care or make their day easier. Featuring…

Health system pharmacy leaders invest heavily in training their teams. What that investment rarely reveals is whether those teams are ready to perform when a situation demands more than process knowledge.  Traditional models were built to move people through a…

Healthcare supply chains can no longer rely on reactive strategies. Persistent shortages, fluctuating costs and global disruptions have exposed vulnerabilities in traditional procurement models, while finance and operations leaders are being asked to improve efficiency, reduce waste and strengthen resilience.…

This webinar is on-demand and can be viewed at your convenience.  At many infusion centers, nurse schedules are built on tradition rather than data, leaving teams stretched thin on busy days and overstaffed on slow ones. As patient volumes rise…