Here are 10 steps to create a more patient-focused experience in healthcare.
1. Integrate orders: Embed and automatically match electronic orders with scheduled appointments.
2. Market-based scheduling: Present a consistent brand from a single call center with geography-based appointment searching.
3. Embed business logic: Integrate clinical and operational rules into the scheduling process.
4. Prioritize revenue cycle tasks: Integrate critical revenue cycle tasks with scheduling.
5. Use integrated worklists: Use electronic to-do lists to ensure providers inform patients of financial responsibilities and increase point-of-service collections.
6. Offer self-service and correspondence tools: Use self-service resources to improve correspondence and reduce inbound call volume.
7. Make scheduling easy: Provide patients with a guided, step-by-step scheduling process.
8. Digital appointment reminders: Provide patients with digital appointment reminders via phone, text or email.
9. Implement cloud-based technology: Securely integrate all order, referral and scheduling traffic with a cloud-based technology platform.
10. Utilize analytic reports: Use data analytics to gain insight into demand and resource capacity.
To view the SCI checklist, click here.
More articles on patient engagement:
Study: These are the things patients value most about having access to provider notes
Tech-based patient engagement intervention reduces adverse events in ICU
More patients are recording clinician visits: Practice offers risks and rewards
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