93% of Adult Patients Want E-mail Communication With Physicians

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The vast majority of patients — 93 percent — are likely to select a physician who offers communication via e-mail, according to Catalyst Healthcare Research.

CHR conducted a national online survey to determine patient preferences and expectations regarding online and traditional communication with healthcare providers.

Of the 93 percent of patients indicating they would likely choose a physician offering e-mail communication, approximately 25 percent said they would still choose that physician if there was a $25 fee per episode, according to CHR.

"It's not surprising that consumers want digital access to things like test results and making a doctor's appointment," said Dan Prince, founder and president of CHR, in a news release. "The Internet is quick and convenient, and it's in the best interest of health systems, hospitals and physician practices to embrace online options for their patients' healthcare needs. As healthcare changes, it's crucial that providers stay relevant."

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