How to Improve Charge Capture: CoxHealth, Craneware Explain

Carol Conley, director of audit and compliance at CoxHealth in Springfield, Mo., and Lamon Willis, consultant for revenue cycle firm Craneware, presented at the HFMA MAP Event last week on how hospitals can improve their documentation and charge capture initiatives by engaging physicians.

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Mentioned in the presentation were several best practices, including how to develop a centralized charge management and physician-auditing strategy and how to identify ways to engage physicians for better and more accurate documentation. Physician engagement in charge and auditing initiatives improved the documentation accuracy of CoxHealth’s physicians to more than 90 percent, according to the news release.

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