Patients Satisfied With Billing Processes More Likely to Recommend Hospital

Patients’ satisfaction with a hospital’s billing processes has a large impact on their likelihood to recommend the hospital, according to a study (pdf) by Connance, a provider of revenue cycle productivity solutions.

Advertisement

Connance surveyed 500 U.S. patients who received hospital services within the last two years.

Below is an infographic illustrating key data points, published with permission from Connance.

Patients who are satisfied with a hospital's billing processes are more likley to recommend the hospital.

More Articles on Hospital Strategy:

Baptist Health System Opens New ‘Emergency Hospital’
Should Hospitals Be Like Hotels? Q&A With Gerard van Grinsven, CEO of Henry Ford West Bloomfield Hospital

Hospitals Partnering With the “Enemy:” How Payors Can Help Coordinate Care

Advertisement

Next Up in Uncategorized

Advertisement

Comments are closed.