Patients Satisfied With Billing Processes More Likely to Recommend Hospital

Patients’ satisfaction with a hospital’s billing processes has a large impact on their likelihood to recommend the hospital, according to a study (pdf) by Connance, a provider of revenue cycle productivity solutions.

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Connance surveyed 500 U.S. patients who received hospital services within the last two years.

Below is an infographic illustrating key data points, published with permission from Connance.

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